Return and Refund Policy 

Return Window

• 30-Day Return Policy: You have 30 days from the date of purchase to return an item. Please make sure your return is initiated within this period to be eligible for a refund or exchange.

Condition of Returned Items

• Unused Condition Required: To be eligible for a return, items must be in their original, unused condition. Products should be returned in their original packaging, with all included accessories and manuals.

Refund Process

• Quick Refunds: Refunds are processed as soon as we receive the returned product. The refund will be issued to the original payment method used at the time of purchase. Please allow a few business days for the refund to appear in your account, depending on your bank’s processing times.

Return Shipping Costs

• Customer Responsibility: The customer is responsible for covering the cost of return shipping unless the return is due to an error on our part, such as receiving a damaged product or a product that does not work as advertised. In such cases, please contact us immediately at 800-350-TOOL or sales@toolguy.com, and we will assist you in arranging return shipping at no cost to you.

Non-Returnable Items

• Please Contact Us: If you are unsure whether your item is eligible for return, please contact us at 800-350-TOOL or sales@toolguy.com for assistance.

Exchange Policy

• Exchanges Available: We offer exchanges for items. To initiate an exchange, please call us at 800-350-TOOL to discuss the details and ensure availability of the replacement item.

Restocking Fee

• Please Contact Us: Certain returns may be subject to a restocking fee. For more information, please contact us at 800-350-TOOL or sales@toolguy.com.

Customer Satisfaction Guarantee

• Easy and Exceptional Customer Service: At ToolGuy, customer satisfaction is our top priority. We pride ourselves on offering easy and accessible customer service. If you have an issue—which is rare—just give us a call at 800-350-TOOL or email us at sales@toolguy.com, and we will make sure you are satisfied no matter what. We go to great lengths to ensure that you are taken care of.

Contact Information

• Questions? If you have any questions about our return policy or need to initiate a return, please contact our customer service team at 800-350-TOOL or email us at sales@toolguy.com. We’re here to help!