About Us

Toolguy.com provides the shortest route to customer service and satisfaction. As a representative of a myriad of high quality manufacturers, we market tools, supplies and services essential to a productive business community.

At ToolGuy, we pride ourselves on being a family-owned and operated business with a rich history spanning 40 years. Over the decades, our commitment to quality and exceptional service has made us a trusted partner for professionals across a wide range of industries, including construction, metalworking, automotive, fencing, decking, and more.

We understand that industrial work requires tools and equipment that are not just reliable but also capable of performing under the toughest conditions. That’s why we don’t strive to be the cheapest option on the market—we strive to be the all-around best. Our carefully curated selection of top-tier products is chosen for its durability, precision, and value, ensuring you get the best results on every job. Whether you’re tackling a large-scale construction project or working on a custom automotive job, ToolGuy is here to support you with the highest quality tools and the expertise to match.

What sets us apart is our unwavering dedication to customer service. When you reach out to ToolGuy, you’re not just getting a generic call center experience—you’re connecting with real people who understand your needs. Our knowledgeable team is available at 800-350-TOOL, ready to provide personalized assistance, answer your questions, and ensure you find exactly what you’re looking for. At ToolGuy, we believe in building relationships, not just making sales.

Experience the difference that comes from a family business that truly cares about its customers. Join the thousands of professionals who trust ToolGuy as their go-to source for the tools they need to get the job done right.

Shipping Policy

At ToolGuy, we are committed to providing fast and reliable shipping to ensure your tools arrive when you need them. Please review our shipping policy below for detailed information on our shipping processes and practices.

Order Processing Time

• Standard Processing: Most orders are processed and shipped within 24 hours, Monday through Saturday. If an item is on backorder or unavailable, we will promptly notify you and provide an estimated shipping date.
• Weekend and Holiday Orders: Orders placed after 12:00 PM (EST) on Saturdays, weekends, or holidays will be processed on the next business day.

Shipping Methods and Delivery Times

• Shipping Carriers: We ship exclusively with UPS and USPS to ensure reliable delivery.
• Standard Shipping: All orders are shipped via UPS Ground unless another option is selected at checkout. Our standard ground shipping is processed with urgency, as we understand the importance of timely delivery for our customers.
• Expedited Shipping: We offer UPS 3rd Day, 2nd Day, and Next Day Air for those who need their orders more quickly. For expedited shipping, we recommend calling us at 800-350-TOOL or emailing sales@toolguy.combefore placing your order to confirm availability and ensure your desired delivery date.
• Delivery Times: Standard shipping typically takes 2-7 business days, depending on your location. Expedited shipping options will deliver according to the selected method (e.g., Next Day Air will deliver the next business day after shipping).

Shipping Rates

• Weight-Based Shipping: Shipping costs are calculated based on the total weight of your order. The exact shipping fee will be displayed at checkout once the order details are finalized.
• International Shipping: For orders shipping outside the USA or Canada, please contact us at 800-350-TOOL or sales@toolguy.com before placing your order to receive a shipping quote and confirm availability.

Order Tracking

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email within 24 hours that includes your tracking number. You can use this tracking number to monitor the status and location of your package through the carrier’s website.
• Need Assistance? If you have any questions about tracking your order, please feel free to contact us at 800-350-TOOL or email us at sales@toolguy.com. Our team is here to help!

Damaged or Lost Packages

• Damaged Packages: If your order arrives damaged, please contact us immediately at 800-350-TOOL or sales@toolguy.com with your order number and photos of the damaged items. We will work with you to resolve the issue as quickly as possible.
• Lost Packages: If your package is lost in transit, please let us know immediately. Our team will do everything possible to ensure your satisfaction, including initiating a claim with the carrier and assisting you in locating or replacing your order.

Shipping Restrictions

• Domestic Shipping: We ship to all locations within the USA and Canada, including APO and FPO addresses.
• International Shipping: For orders shipping outside the USA or Canada (excluding APO and FPO addresses), please contact us at 800-350-TOOL or sales@toolguy.com before placing your order to confirm availability and receive a shipping quote.
• P.O. Boxes: Please note that we do not ship to P.O. Box addresses.